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Sometimes a phone call can serve the purpose of a series of emails and get the job done faster … and sometimes it does not!
I believe that each and every staff should develop his/her own style of communication and should know when to use emails, phone calls, or call for a meeting. Such styles, or skills, are built with training and experience. Eventually, a staff should have a sense of how to get the job done and in the most efficient way.
For that, I cannot really understand managers who shout things like ‘Why did not you call him? do not send more emails … call him!!’ or ‘send an email and after 10 minutes, follow up with a phone call.’!!
Help your staff build their skills instead of telling them what to do!!
Hello,
I think it depends on the job . I mean each job has it’s own communication style that may not suit another job. in other words, every department in company “let’s say” they select the way they use to communicate with each other depends on location , status to follow up with employees
about the last line which you said : ” Help your staff build their skills instead of telling them what to do!! ”
” I don’t agree on that because mangers should make balance somehow between building skills and telling them their job ”
what do you think ? I am I right ? Because you’re in this field and you may have experienced this a lot ?
many thanks and keep posting these really cool articles Mr.saad
Abdulmalik
Hello Abdul Malik,
Thanks for the thoughtful comment.
Of course the communication style needed depends on the situation in hand; that’s why a staff should develop a sense of the most appropriate style to the matter at hands.
Moreover, I agree with you that one of the managers’ roles is to direct staff to do work in a certain in the terms of assigning tasks and defining deadlines; but not to the point of micromanaging and tell them how to use emails and phone calls. I do not want you to mix here between micromanaging which I was referring to and mentoring!
Take Care …
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Just by the fact that managers “shout” at their employees to get them to communicate effectively loses their credibility.
Hey Athoug …
Good remark … I cannot agree with you more 🙂
Usually i don’t post my comments but just this time:P I just want to say good job! XD