The Saudi low budget Sama Airlines is suspending its operations in the Kingdom starting today until further notice. Should this be a surprise? I would say: No, it was expected! The whole scene of civil aviation industry in Saudi does not look that good. Whether we are talking airports or airliners, It is a mess, [...]
Posts Tagged ‘Saudi Airlines’
Sama; Another Sad Story of Saudi Aviation Industry
Posted in Branding, General Management, Saudi business, tagged brand image, GACA, modren management, project management failure, Saudi Airlines, Strategy on August 24, 2010 | 4 Comments »
See You in Court
Posted in Culture, Saudi business, tagged lousy customer service, Saudi Airlines, Saudi business, Saudi consumer behavior, suing companies on April 2, 2010 | 1 Comment »
A Saudi businessman is suing Saudi Airlines after purchasing an ill-equipped aircraft (Arabnews). I thought at first that he was suing the Airlines because of a missed important meeting or over a lost investment opportunity caused by their well known off-time scheduling. But hey, everyone has his own reasons!! The point is that this piece [...]
Saudi Airlines; I’m Not Impressed
Posted in General Management, Saudi business, tagged customer understanding, privatization, Saudi Airlines, strategic thinking on March 23, 2010 | 1 Comment »
So Saudi Airlines just signed five privatization agreements (link); I do not know why I am not impressed by this! As a summary, these are the five agreements: Privatizing the core aviation unit. Establish a new ground service company. Financing its new fleet of Aircrafts. Manage its IPO (initial public offering) of its catering company. [...]
Ignoring Your Customers
Posted in Branding, Culture, Customer Service, Marketing, tagged branding strategies, differentiation strategy, globalization, HBR, Saudi Airlines on January 3, 2010 | 2 Comments »
Here is an interesting question asked by Gill Corkindale in her HBR blog; does your company’s reputation really matter? She is arguing that some big companies in certain industries do not really care about customer services! Despite regular customers complains, such companies are keeping their lousy performances and customers are still coming back. The blog post is [...]
Who Says Camels Can’t Dance?
Posted in Branding, Customer Service, Marketing, Saudi business, tagged Branding, lousy customer service, Saudi Airlines, Saudi business on December 20, 2009 | 20 Comments »
In the title of this post, I am mimicking the title of the infamous business book ‘Who Says Elephants Can’t Dance? Inside IBM’s Historic Turnaround’ by Louis Grestner. The author was the chairman of the board and CEO of the well known international giant IBM from 1993 up to 2002. In this book, he is [...]
Advertise, no more!!
Posted in Customer Service, Marketing, tagged Advertisement, Branding, commercials, Saudi Airlines, Strategy on October 6, 2009 | 11 Comments »
No matter how much money some organizations are budgeting for their advertisement, it won’t work and they better keep it for more rewarding plans. This occurred to me while watching the new commercial of Saudi Airlines. It is really sad to see some big companies lose all their sense of direction and start stumbling [...]
