The Customer ‘We Don’t’ Care Division

This is a true story; a true story of customer care … ohh sorry … I mean a true story of customer ‘we don’t’ care!! While waiting for the customer care representative in one of the most popular bookstores (it is not only a bookstore!) in the Kingdom to help me with something that should [...]

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See You in Court

A Saudi businessman is suing Saudi Airlines after purchasing an ill-equipped aircraft (Arabnews). I thought at first that he was suing the Airlines because of a missed important meeting or over a lost investment opportunity caused by their well known off-time scheduling. But hey, everyone has his own reasons!! The point is that this piece [...]

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The Credit Card Machine

Although the country is going through tremendous telecom and communication networks developments, the waiting at any point of sale to get your ATM card or credit card processed is still suffering and way … waaaaaaaay behind many countries with less potentials than Saudi Arabia. The slow or even complete absence of service is the normal [...]

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Stop Cursing Your Customers

  Companies that have any kind of live interaction with customers are better to train their employees not to complain about the company itself or customers in front of other customers!! What kind of a message they would be delivering when you hear the sales agent behind the counter complaining about another customer and accusing [...]

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Who Says Camels Can’t Dance?

In the title of this post, I am mimicking the title of the infamous business book ‘Who Says Elephants Can’t Dance? Inside IBM’s Historic Turnaround’ by Louis Grestner. The author was the chairman of the board and CEO of the well known international giant IBM from 1993 up to 2002. In this book, he is [...]

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