Here is an interesting question asked by Gill Corkindale in her HBR blog; does your company’s reputation really matter? She is arguing that some big companies in certain industries do not really care about customer services! Despite regular customers complains, such companies are keeping their lousy performances and customers are still coming back. The blog post is [...]
Posts Tagged ‘HBR’
Ignoring Your Customers
Posted in Branding, Culture, Customer Service, Marketing, tagged branding strategies, differentiation strategy, globalization, HBR, Saudi Airlines on January 3, 2010 | 2 Comments »
Nurturing Innovative Leaders
Posted in Culture, Leadership, Saudi business, tagged cognitive skills, discovery skills, HBR, innovative leaders, Saudi education, third world on November 2, 2009 | 4 Comments »
I was just reading this interesting blog post on HBR editors’ blog talking about innovative leaders. After an extensive research, Professors Dyer and Gregersen have come up with what they call ‘discovery skills’ that distinguish innovators. Now let’s go through these skills and then let me comment with something. - Associating: it is [...]
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