The iPhone 4 in Saudi

I really hope some undercover Apple agents were present yesterday around the retail stores of the phone company that officially released the iPhone 4 in Saudi. The scene of customers, all types of them: technical savvy, young, mature, students, and employees, all waiting in lines for hours to have the chance to get their hands [...]

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When You Know It Was A Mistake

I believe that there are a lot of things we could learn from Google even when they take a wrong step and make a wrong decision! About a year ago, Google introduced a new product called “Google Wave” which was presented as the new and revolutionary way to communicate online. It combined instant messaging, documents [...]

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iPhone4; The Antenna Lessons

Surprisingly enough, the day our fellow blogger Qusay published this post about the iPhone 4 and its antenna issues (The Truth About the iPhone4 Antenna Problems), I was going through a heated discussion, to say the least, with a number of friends about how Apple handled the aftermath of the whole antenna story. I have [...]

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The Customer ‘We Don’t’ Care Division

This is a true story; a true story of customer care … ohh sorry … I mean a true story of customer ‘we don’t’ care!! While waiting for the customer care representative in one of the most popular bookstores (it is not only a bookstore!) in the Kingdom to help me with something that should [...]

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If Saudi Women Are Allowed to Drive

For those not familiar with Saudi Arabia; It is unfortunate to say YES, Saudis are still debating the idea of allowing women to drive! Anyway, this is not what this post is about, but I felt it was a mandatory introduction! Now, let’s assume that the decision popped up and women are suddenly allowed to [...]

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The CrackBerry Curse – By Omar A. Bamahdi

Today I am bringing you a guest post from my friend Omar Bamahdi in which he will be talking to us about the Blackberry … or what he likes to call, the Crackberry!! Mr. Omar, to say the least, is a multitalented gentleman. He does not have a blog yet; but let’s hope he will [...]

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Saudi Airlines; I’m Not Impressed

So Saudi Airlines just signed five privatization agreements (link); I do not know why I am not impressed by this! As a summary, these are the five agreements: Privatizing the core aviation unit. Establish a new ground service company. Financing its new fleet of Aircrafts. Manage its IPO (initial public offering) of its catering company. [...]

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Banning the BB Messenger

If the news about CITC efforts to ban the BB messenger service turned out to be true (here in Arabic), then CITC should be really honored for their great efforts in making the most bizarre and unexplainable decisions ever. People are still not totally recovered from its earlier decision to stop the free roaming services [...]

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CITC and The Hatred Campaign

The anger campaign, or you could call it ‘the hatred campaign,’ currently running by both media and customers themselves against the Saudi CITC (The Communication and Information Technology Commission) is a very interesting case study for a classical public relation failure. It is not only that they could not construct a logical reasoning to explain [...]

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