The iPhone 4 in Saudi

I really hope some undercover Apple agents were present yesterday around the retail stores of the phone company that officially released the iPhone 4 in Saudi. The scene of customers, all types of them: technical savvy, young, mature, students, and employees, all waiting in lines for hours to have the chance to get their hands [...]

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It is Time To Dance

The videos you are about to see have been around the Internet since the beginning of the year. However, I’ve just got the chance to see one of them via an email that my sister sent me. And let me tell you; beside having fun watching it … I am impressed  :) Now, we all [...]

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The Customer ‘We Don’t’ Care Division

This is a true story; a true story of customer care … ohh sorry … I mean a true story of customer ‘we don’t’ care!! While waiting for the customer care representative in one of the most popular bookstores (it is not only a bookstore!) in the Kingdom to help me with something that should [...]

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Government but with Private Practices

Let me ask you something; what is the first thing that might form your first impression of a country that you visit for the first time? If you thought of those gentlemen, or ladies, sitting behind desks checking you up with sharp eyes while stamping your passport, then you are right; they are the immigration [...]

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The Credit Card Machine

Although the country is going through tremendous telecom and communication networks developments, the waiting at any point of sale to get your ATM card or credit card processed is still suffering and way … waaaaaaaay behind many countries with less potentials than Saudi Arabia. The slow or even complete absence of service is the normal [...]

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Stop Cursing Your Customers

  Companies that have any kind of live interaction with customers are better to train their employees not to complain about the company itself or customers in front of other customers!! What kind of a message they would be delivering when you hear the sales agent behind the counter complaining about another customer and accusing [...]

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